PocketRep is an AI-assisted follow-up app for individual used car salespeople. Your notes on recon status, history questions, and price conversations stay attached to each customer. Heat ranks who is closest to acting. Work My Book gives you the day's list. Rex drafts the next message from those notes. You review and send. Nothing sends automatically. It complements your dealership CRM. It does not replace it.
A day in the life: Heat, Work My Book, Rex
Every unit has a story: where it is in recon, what the history report says, how long it has sat, what changed on price. You log that once per customer. In the morning, Heat ranks your book: the shopper waiting on recon to clear, the price shopper on a unit with fresh numbers, the aging unit with three past lookers. Work My Book orders the day. Rex drafts each message using the car's real facts, not generic lines.
The car's story sets the rank
Recon about to clear, a real price change, a history question answered: these move a customer up. Heat reads the unit notes you logged, not just the customer's name.
Work the units with momentum
Work My Book lines up the day around where things are actually happening: cars coming out of recon, shoppers waiting on answers, aging units that need fresh eyes.
Drafts with the real facts
Rex is the AI sales coach. It pulls the recon status, the history notes, and the price conversation into the draft. You review, you fix anything, you send.
Four texts for the used lot
Copy, fill in the brackets with real details, and send. Never promise a recon date or a price you have not verified.
Keep them warm honestly
Hey [First name], the [Year Model] is still in reconditioning. It is getting [real recon detail, e.g. new tires and a full detail]. I will text you the minute it clears inspection. Still want first shot at it?
Anchor price to the story
I get it, [First name], price matters on a used [Model]. Ours just finished [recon item] and I can send the history report with my best number. Want both together?
Give old inventory fresh eyes
Hey [First name], you looked at the [Model] a while back. It is still here. If price was the holdup, want me to check what we can do on it now?
Answer with the report
Sent over the history report on the [Model], [First name]. Take a look and tell me what questions it leaves you with. I will get you straight answers.
The trap used car reps fall into
Quoting a price without the story. On used cars, price alone invites a race to the bottom. Recon work, condition, history: that is what makes your number make sense. Log the facts once, then every follow-up carries them.
For the full playbooks behind the touches above, see our test drive follow-up guide and our be-back follow-up guide.
Used car follow-up questions
How do I follow up when a used car is stuck in reconditioning?
Tell the truth about the timeline and keep the shopper warm with real updates. Log the recon status in your notes so you know exactly where the car stands. When it clears, that customer should be the first text you send, not an afterthought.
What do I say to shoppers who only ask about price?
Do not dodge the number, but do not lead with it either. Attach the price to the car's story: recon completed, condition, history report. A price with context beats a price alone, and it gives you something real to follow up about.
How do I work aging inventory without sounding desperate?
Be honest that the unit has been around and give a real reason for the touch: a fresh detail or a price adjustment that actually happened. Desperation comes from inventing urgency. A straight message about a real car is never desperate.
How should I handle vehicle history questions in a follow-up text?
Send the actual report and invite questions. Do not summarize or soften what the report says in a text. Customers trust the rep who hands over the document and answers straight more than the rep who spins it.
Every unit has a story. Stop losing it between touches.
PocketRep keeps recon status, history notes, and price conversations attached to each customer, so Rex drafts follow-up built on real facts. It works alongside your dealership CRM. You review and send every message.
Written by Eddie Ponce, founder of PocketRep and automotive sales professional with nine years of experience.